SMARTHINKING | The leader in on-demand student support

Customer Service

If you are a student, staff member, or administrator who has questions, needs instructions, is having trouble, or needs assistance accessing our services, please contact our Customer Service Team in one of the following ways:

• Online

Visit our Online Knowledge Base.   The help you need is just a click away!  Any time of the day or night, you will find a searchable database of Frequently Asked Questions and the ability to complete a submission form requesting assistance.

• Phone

Call our Toll-Free Customer Service Line at 1.888.430.7429, extension 1.
Monday – Friday, 8am – 6pm Eastern Time (US)

• Submit Request

First Name * Role * StudentFacultyStaffTutorOther Email * Phone	Last Name * Institution * Note: DO NOT use any acronyms, please write out the name of your institution.
Detailed description of issue. * Note: Please provide as much information as possible so we may assist you quickly.