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Quotation Marks


SMARTHINKING Writer's Handbook

Chapter 5, Lesson 10

Quotation Marks


 

Objective

In this lesson, you'll learn how quotation marks function and how to use them when directly or indirectly quoting what someone said or wrote. You'll also learn some other common uses of quotation marks and how to use other marks of punctuation in conjunction with quotation marks.

The Function of Quotation Marks

Quotation marks are used to signal a person's direct oral or written communication. They tell readers that the words contained within them are the exact ones that someone spoke or wrote. Because quotation marks signal someone else's ideas, they must be presented in a specific manner so readers know precisely where the writer's communication ends and another person's communication begins.

Using Quotation Marks

In general, a pair of quotation marks is used to signal the beginning and ending of someone's exact words, or a direct quotation. For example, if a writer wanted to present exactly what her sister told her during a telephone conversation, she could compose the following sentence:

My sister said, "You'll never know if you can do it unless you try."

The clause "my sister said" indicates who the speaker is, while the comma is used to separate the speaker from the words she spoke. The left-hand quotation mark signals the beginning of the sister's words and the right-hand quotation mark (following the period) signals the end of her words.

This same method can be used to present the ideas that someone has had published in a book, a newspaper, a magazine, a journal, or a web site. If the writer of an essay wanted to use a particular passage from a grammar handbook to support her idea that revising one's writing takes a great deal of time, she could include the following:

According to Diana Hacker in A Writer's Reference, "For the experienced writer, revising is rarely a one-step process" (17).

The phrase "According to Diana Hacker in A Writer's Reference" indicates the author of the quotation, while the comma is used to separate the author from the words she wrote. The left-hand quotation mark signals the beginning of Hacker's words and the right-hand quotation mark signals the end of her words. The number in parentheses identifies the page on which the quotation was found, and the period provides the end mark of punctuation for the entire sentence.

However, quotation marks are not used with an indirect quotation, when the writer is simply reporting what someone else said or wrote, rather than presenting those words exactly. If, for example, a writer wanted to report what her sister told her during a telephone conversation, she could do so in an indirect quotation, which would look like this:

My sister told me that I'll never know if I can do it unless I try.

For this indirect quotation, quotation marks are not needed; in addition, the writer's point of view remains in the first person "I" (whereas in the direct quotation, the words used are the second person "you").

The same method of indirect quotation can be used to present someone else's published ideas. If the writer of an essay wanted to quote Diana Hacker's ideas on writing indirectly, she could do the following:

According to Diana Hacker in A Writer's Reference, most accomplished writers employ several steps when they revise their writing (17).

For this indirect quotation, quotation marks are not needed; and yet, the page number reference, in parentheses, is still included to indicate the page on which this idea was found.

Note: This parenthetical style of documenting sources is known as "MLA Style." It's the most widely used style in the humanities, particularly in English. Other documentation styles exist and are used more often in other academic disciplines.

Other Common Uses of Quotation Marks

Quotation marks have other common uses as well. Most notably, they are used to signal lines of poetry, titles of brief pieces of writing, and words used in unusual ways.

(1) Using Quotation Marks to Signal Lines of Poetry

When quoting one line from a poem, present those lines just like a direct quotation. That is, first identify the author and the name of the text, and then present the lines of poetry enclosed in a pair of quotation marks. However, when quoting two lines from a poem, use a backslash (/) between the lines of poetry, with a space both before and after the backslash. Each type of poetic quotation should resemble the following (from Denise Levertov's The Secret):

In "The Secret," Denise Levertov describes the actions of two girls who, "in a sudden line of / poetry," discover what they consider "the secret of life."

Quotation marks are not needed if three or more lines of poetry are quoted. Instead, all of the lines should be presented as they were on the original page, and all of the lines should be indented 10 spaces from the left margin. This type of poetic quotation should look like the following:

In "The Secret," Denise Levertov writes:

Two girls discover
the secret of life
in a sudden line of
poetry.

(2) Using Quotation Marks to Signal Titles of Brief Pieces of Writing

When presenting the title of an article from a newspaper or magazine, a chapter of a book, a poem, a radio or television program, a short story, or a song, a pair of quotation marks is needed at the beginning and ending of the title.

The front-page story "Musical Brings Kids Together" describes the fun and friendship children shared while performing the show.

Chapter Three, titled "Cognition and Memory," was particularly interesting.

Percy Byshe Shelley's "Zeinab and Kathema" recounts a love story while criticizing British colonialism.

NBC's "Meet the Press" usually has interesting political figures.

"Where Are You Going? Where Have You Been?" is Kelley's favorite story.

I prefer Harry Connick Jr.'s rendition of "There's No Business Like Show Business."

Note: The title of a book, a film, a play, or a web site, as well as the name of a book, a magazine, or a newspaper, should be either underlined or italicized.

(3) Using Quotation Marks to Signal Words Used in Unusual Ways

When presenting words used as words, words used ironically, or words that are unfamiliar or technical, a pair of quotation marks is needed at the beginning and ending of the words.

I have a hard time figuring out when to use "there," "their," and "they're."

After I read her "masterpiece" of writing, I simply didn't know what to say.

The "CPU," or "central processing unit," is the most important part of a computer.

Using Other Marks of Punctuation with Quotation Marks

When other marks of punctuation are used in writing that contains quotation marks, these marks of punctuation need to be placed carefully, according to conventions already established.

(1) Commas and Periods Commas and periods should always be placed before the right-hand quotation mark, a placement known as "inside the quotation marks."

"I really need to go," she said, with tears in her eyes.

His biggest difficulty was in spelling the word "Constantinople."

Note: A known exception to this convention occurs in MLA Style parenthetical documentation, in which the period is placed after the citation in parentheses.

(2) Colons and Semicolons

Colons and semicolons should always be placed after the right-hand quotation mark, a placement known as "outside the quotation marks."

The family wanted to visit Florida's "Big Three": Disney World, Epcot Center, and Sea World.

Thomas had firmly stated, "You'll never make me do it"; however, his friends managed to convince him to ride the roller coaster.

(3) Exclamation Points and Question Marks

Exclamation points and question marks can be put in two different places, depending upon what they apply to. If either of these marks applies only to the quotation, then it should be placed before the right-hand quotation mark ("inside the quotation marks"):

She cried, "I know exactly what you mean!"

Janet wondered, "Will they know how to fix this?"

However, if either of these marks applies to the sentence as a whole, rather than the quotation, then it should be placed after the right-hand quotation mark ("outside the quotation marks"):

I'm sure she took my sheet music for "Cabaret"!

He asked the bandleader, "Do you know the song "I Will Always Love You"?

Summary

Quotation marks are used to signal direct quotations, either from a speaker's mouth or from a writer's text, to readers. However, quotation marks also are used to signal lines of poetry, titles of short works, and words used in uncommon ways. As writers, we need to know how to use quotation marks, including where to place them, because they provide readers with necessary information. Using quotation marks appropriately will help readers more easily understand what you're trying to say.