Who are the Smarthinking tutors?
Unlike other online tutoring companies, Smarthinking tutors are Smarthinking employees who are recruited, hired, trained, scheduled, managed and evaluated by Smarthinking’s staff. Smarthinking tutors are recruited from a variety of sources, including graduate students, trained college peer tutors, community college faculty, and high school teachers. Only tutors with strong backgrounds in tutoring / teaching in their respective fields are hired by Smarthinking. Over 90% of our tutors have a Masters degree or a PhD in their field and on average our tutors have 9+ years of teaching experience.permalink | return to top of page
What are the technology requirements for using Smarthinking?
All a student needs to get help from a Smarthinking tutor is access to the Internet. Smarthinking has expressly designed its technology to accommodate a range of technological expertise, hardware and Internet connections. For the service to work properly, Smarthinking has minimum system and browser requirements. Visit our Customer Service Knowledge Base for specifics. Smarthinking provides technical assistance to users through e-mail (email@example.com) and a Customer Service contact request form, which includes the option to request a call back at a user specified time.permalink | return to top of page
What if my students have problems with the service?
Smarthinking provides customer service and technical support to your students with a Customer Service Knowledge Base, support e-mail (firstname.lastname@example.org), and a contact request form, which includes the option to request a call back at a user specified time. In addition, the Smarthinking Web site hosts an interactive demonstration of the service so students can learn how it works.permalink | return to top of page